My college roommate and Venture Capital Badass Mark Suster maintains a well-respected VC blog, Both Sides of The Table. He recently quoted some advice his wife, Tania (brilliant, beautiful, Wharton MBA, ex-consultant, serious media…
Read ArticleDon’t worry–I’m not going to name names. Actually, I’ve been fortunate and personally had only limited personal experience with clients who should be considered “unworthy.” But I know they’re out there. Although inability (or…
Read ArticleLegal blogging rock star and client service guru Dan Hull recently recommended an interesting book, Lawyering: A Realistic Approach to Legal Practice, by James C. Freund. Trusting Dan’s judgment, I promptly ordered up a…
Read ArticleColleagues criticize me because, when pitching to handle a case, I don’t “sell myself” enough. It’s not just that I don’t sell my own experience or skills well enough, but also that I sometimes don’t paint…
Read ArticleEach year I’m faced with the decision which, if any, industry conferences to attend. A shortage of time and money dictates that I cannot go to every conference I would like to attend. Even if I could cobble…
Read ArticleOk, these are actually two separate “secrets.” Think of the extra as a bonus. As you’ll see, however, these are related and flow from the universal truth that pretty much every client likes to…
Read ArticleMany of us give little thought to invoices we send to our clients. Invoices are utilitarian and serve an important purpose, at least in a for-profit law practice. Beyond being a routine request to…
Read ArticleThis is probably the easiest step outside lawyers can take to gain client trust. Whether we represent a corporate defendant in a business or employment dispute, or an individual accused of a crime, every kind of client appreciates…
Read ArticleOk. Since trust and honesty go hand-in-hand, this seems pretty obvious and not such a “secret,” right? The problem is, I’m not referring in this post to the “Don’t-Commingle-Client-Funds-With-Your-Own-Money,” or “Don’t-Say-You’re-Licensed-To-Practice-Law-When-You-Were-Recently-Disbarred” brand of honesty. Anyone who is…
Read ArticleI was talking the other day with a young lawyer about, guess what, the challenges facing new graduates. This lawyer had just started a new job and I was telling him how fortunate he will be to get…
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